Support
Get help with Unblocking, your purchases and your account.
Contact support
Write to us about Unblocking. Include your device and app version and, for purchases, the email or store account you used.
Unblocking is developed by ZITRIXNET SPA.
Help and instructions
Do I need an account to play?
No. Unblocking works without sign-up and can be played offline.
My purchases are missing
Open Unblocking while signed in to the App Store with the same Apple Account used to buy. Go to Settings > Expansions > Restore purchases. You can also open Expansions from the home screen. Purchases are linked to your Apple Account.
How does iCloud sync work?
Enable Sync progress in the app’s Settings on devices using the same iCloud account. Completed levels, best scores and stars are combined, keeping the best result. The current game, language and preferences remain on each device. Purchases are restored separately through the App Store. Changes may take time to arrive and require an internet connection.
How do I delete my progress?
See https://digital.zitrixnet.com/en/products/unblocking/delete-account/ for the steps and the difference between deleting local progress and resetting iCloud progress.
How do I request a refund?
App Store refunds are handled by Apple: https://support.apple.com/118223
When you contact us
Include your device model, system version and app version, and describe what happened. Do not send your Apple Account password, verification codes or payment card details. We do not need your Apple Account email to troubleshoot the game.
Purchases in our apps
Purchases in the iOS app, including the app price, memberships and in-app purchases, are processed by Apple through the App Store. Receipts, subscription management and refunds for those purchases are handled by the store where you bought them.
Deleting an app does not cancel its subscription.
Legal information
Refunds
Refund requests are reviewed under our Refund Policy.