Terms of Service

1. About Zitrix Digital

Zitrix Digital is the digital product division of ZitrixNet. Through this website and the app stores we offer software, SaaS applications, mobile apps, AI-powered tools, downloadable digital products and other digital experiences developed or published by ZITRIXNET SPA, unless a product page indicates otherwise. Zitrix Digital does not offer custom development, consulting or other professional services; those are offered separately through zitrixnet.com under their own terms.

2. Company information

This website and the products offered through it are operated by:

In these Terms, “we”, “us” and “our” refer to ZITRIXNET SPA, and “you” refers to the person or entity using the website or our products.

3. Acceptance of terms

By using this website, purchasing a product or using a product, you agree to these Terms. If you use our products on behalf of an organization, you confirm that you are authorized to accept these Terms for that organization. Individual products may have additional terms or license conditions, which will be shown on the product page or within the product; if they conflict with these Terms, the product-specific terms apply to that product. If you do not agree, do not use the website or our products.

4. Eligibility

You must be of legal age and have the legal capacity to enter into a binding contract in your jurisdiction to purchase our products. Our products are not directed to children. Some products may not be available in every country, and you are responsible for making sure that using a product is lawful where you are.

5. Digital products

Each product page describes the product, its status (for example available, beta or coming soon), what is included, the platforms where it can be used and, when applicable, its price. We make reasonable efforts to keep these descriptions accurate. Products marked as beta are still under active development and may change, contain errors or have limited features.

6. Software licenses

Unless a product states otherwise, when you purchase, download or subscribe to a product we grant you a limited, non-exclusive, non-transferable, revocable license to use it for your own personal or internal business purposes, in accordance with these Terms and any product-specific conditions. You do not acquire ownership of the software or content. You may not resell, sublicense, rent or redistribute a product unless its license expressly allows it. Apps downloaded from the Apple App Store are also subject to section 11.

7. User accounts

Some products require an account. You must provide accurate information, keep your credentials confidential and notify us promptly of any unauthorized use of your account. You are responsible for activity carried out through your account, except where caused by our own failure to protect it.

8. Payments

Our products can be purchased through different channels, and the channel determines who processes the payment:

• On this website: eligible purchases are processed by Polar, as described in section 9.
• In our iOS and Android apps: paid apps, memberships, subscriptions and in-app purchases are processed by Apple through the App Store or by Google through Google Play, as described in section 10.

Prices and payment terms are shown on the product page, at checkout or in the corresponding app store listing. The price confirmed at the time of purchase is the one that applies. We do not process payment card details directly: card details are handled by Polar and its payment processors, or by Apple or Google, never by ZitrixNet.

9. Polar as Merchant of Record

For applicable transactions on this website, Polar acts as Merchant of Record. This means Polar is the seller of record for the transaction and may manage checkout, payment processing, applicable taxes, receipts or invoices, subscriptions and refunds. ZITRIXNET SPA remains the developer or publisher of the product and is responsible for providing it. Your purchase through Polar is also subject to the Polar checkout buyer terms, available at https://polar.sh/legal/checkout-buyer-terms.

10. Purchases through the App Store and Google Play

Some of our products are apps distributed through the Apple App Store or Google Play. An app may be a paid download, may require a paid membership or subscription, or may be free with optional in-app purchases that unlock features. These purchases are processed by Apple or Google under their own terms, including the Apple Media Services Terms and Conditions and the Google Play Terms of Service. ZITRIXNET SPA remains the developer of the app and is responsible for providing it.

Store prices are set per country, may include local taxes and may differ from prices shown on this website. Receipts, billing, payment methods, subscription management and refunds for these purchases are handled by Apple or Google. Purchases may need to be restored using the same App Store or Google Play account that was used to make them.

11. Additional terms for Apple App Store apps

This section applies to apps you download from the Apple App Store (“App Store apps”). Unless we provide a separate end user license agreement for an app, your use of App Store apps is also governed by Apple’s Licensed Application End User License Agreement. In either case:

• Acknowledgement. These Terms are between you and ZITRIXNET SPA only, and not with Apple Inc. (“Apple”). ZITRIXNET SPA, not Apple, is solely responsible for App Store apps and their content.
• Scope of license. The license for an App Store app is limited to a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the usage rules in the Apple Media Services Terms and Conditions, except that it may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing where available.
• Maintenance and support. ZITRIXNET SPA is solely responsible for providing maintenance and support for App Store apps, as described in these Terms or as required by applicable law. Apple has no obligation to provide any maintenance or support services for them.
• Warranty. ZITRIXNET SPA is responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If an App Store app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, of the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are the responsibility of ZITRIXNET SPA.
• Product claims. ZITRIXNET SPA, not Apple, is responsible for addressing any claims by you or any third party relating to an App Store app or your possession and use of it, including (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation.
• Intellectual property claims. If a third party claims that an App Store app or your possession and use of it infringes that third party’s intellectual property rights, ZITRIXNET SPA, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a United States Government embargo or that has been designated by the United States Government as a “terrorist supporting” country; and (ii) you are not listed on any United States Government list of prohibited or restricted parties.
• Developer contact. Questions, complaints or claims about App Store apps can be sent to ZITRIXNET SPA using the contact information in section 30.
• Third-party terms. You must comply with applicable third-party terms when using an App Store app, such as your wireless data service agreement.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to App Store apps. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

12. Taxes

Applicable sales taxes, VAT or similar taxes may be calculated and collected at the time of purchase depending on your location and the product. When Polar acts as Merchant of Record, Polar is responsible for calculating and remitting applicable transaction taxes. For purchases through the App Store or Google Play, taxes are calculated and collected by Apple or Google according to their terms. The final amount, including any taxes, is shown before you confirm the purchase.

13. Subscriptions

Some products are offered as subscriptions or memberships billed on a recurring basis, for example monthly or yearly. The billing period, price and included features are shown on the product page, at checkout or in the app store listing. Subscriptions bought in our apps are billed by Apple or Google through your App Store or Google Play account. Access to subscription features continues while the subscription is active and paid.

14. Automatic renewals when applicable

Unless stated otherwise at the time of purchase, subscriptions renew automatically at the end of each billing period and the payment method on file is charged the price in effect at renewal. If the price of a subscription bought on this website changes, we will inform you in advance where required by law, and the new price will apply from the next renewal. For subscriptions bought through the App Store or Google Play, renewals, price change notices and billing follow the rules of that store. You can avoid future charges by cancelling before the renewal date.

15. Cancellation

You can cancel a subscription at any time. Subscriptions bought on this website can be cancelled using the options provided at checkout or in the customer portal of the payment provider, within the product, or by contacting support. Subscriptions bought through the App Store or Google Play must be cancelled from your account settings in that store (see how to cancel with Apple and how to cancel with Google Play). Deleting an app does not cancel its subscription.

Cancellation stops future renewals; unless the product or store states otherwise, you keep access until the end of the current paid period. Cancellation does not automatically entitle you to a refund for a period already billed, except where required by applicable law or approved under our Refund Policy or the refund policy of the store where you purchased.

16. Digital delivery

Products are delivered digitally. Depending on the product, access may be provided through a website, an app downloaded from the App Store or Google Play, an account, a download link, a license key, an email or another digital method described on the product page. Delivery normally happens immediately or shortly after payment is confirmed. If you do not receive access, contact support.

17. Customer responsibilities

You are responsible for meeting the technical requirements stated for each product, keeping your devices and accounts secure, backing up your own data where appropriate and using the products in compliance with applicable laws and these Terms.

18. Prohibited uses

You must not:

• use the website or products for unlawful, fraudulent or harmful purposes;
• attempt to gain unauthorized access to our systems, other accounts or data;
• interfere with, overload or disrupt the website, products or related infrastructure;
• copy, modify, reverse engineer or decompile the software, except where the law expressly allows it;
• bypass license limits, access controls, in-app purchases or payment mechanisms;
• use the products to infringe the rights of others or to distribute malware, spam or illegal content.

19. Intellectual property

The website, the products and all related software, content, designs and trademarks, including the Zitrix Digital and ZitrixNet names and logos, belong to ZITRIXNET SPA or its licensors and are protected by intellectual property laws. Except for the license granted in these Terms, no rights are transferred to you. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC.

20. User-provided content

You keep ownership of the content you upload or create with our products. You grant us a limited license to host, process and display that content only as needed to provide and support the product. You are responsible for having the necessary rights to the content you provide and for making sure it does not violate the law or the rights of others.

21. AI-powered features when applicable

Some products may include features that use artificial intelligence. AI-generated output may be incomplete, inaccurate or unsuitable for your purpose, and it should be reviewed before you rely on it, especially for legal, financial, medical or other important decisions. Content you submit to AI features may be processed by third-party technology providers as described in the product’s documentation and our Privacy Policy. You are responsible for how you use the output.

22. Third-party services

Our website and products may rely on or link to third-party services, such as Polar for website checkout and the Apple App Store and Google Play for app distribution and in-app payments. Those services are governed by their own terms and policies, and we are not responsible for their content or practices.

23. Product availability

Products may not be available in all countries or on all platforms, and availability may depend on the product, jurisdiction, app store and payment availability. We may introduce new products, and we may discontinue products. If we discontinue a product you have paid for, we will give reasonable notice where practical and handle any affected purchases in accordance with applicable law, our Refund Policy and, for app store purchases, the rules of the corresponding store.

24. Updates and modifications

We may update, improve or change our products, including adding or removing features, to maintain security, comply with legal or app store requirements or improve the product. Some updates may be required to keep using an app. We will not make changes that substantially reduce the core functionality you paid for during a paid period without providing a remedy where required by law.

25. Disclaimers

To the extent permitted by law, the website and products are provided “as is” and “as available”. We do not guarantee that they will be uninterrupted, error-free or suitable for every purpose. Nothing in these Terms excludes warranties or guarantees that cannot legally be excluded under applicable consumer protection law.

26. Limitation of liability

To the maximum extent permitted by law, ZITRIXNET SPA will not be liable for indirect, incidental, special or consequential damages, or for loss of profits, data or business opportunities, arising from the use of the website or products. To the same extent, our total liability for any claim related to a product is limited to the amount you paid for that product in the twelve months before the event that gave rise to the claim. These limitations do not apply to liability that cannot be limited under applicable law, including in cases of fraud or gross negligence.

27. Termination

You may stop using our products at any time. We may suspend or terminate your access if you seriously or repeatedly breach these Terms, if required by law, or to protect our systems or other users. Where reasonable, we will notify you first and give you an opportunity to fix the issue. Sections that by their nature should survive termination, such as intellectual property and limitation of liability, will continue to apply.

28. Governing law

These Terms are governed by the laws of the Republic of Chile. Disputes will be submitted to the competent courts of Santiago, Chile. Nothing in these Terms limits any mandatory rights you have under the consumer protection laws that apply to you, including, where applicable, your right to bring a claim before the courts or authorities of your place of residence.

29. Changes to terms

We may update these Terms from time to time. The “Last updated” date at the top of this page shows the latest version. Changes apply from the date they are published and do not affect purchases already completed, except where the law allows. If changes are significant, we will provide a more visible notice.

30. Contact

For questions about these Terms or our apps, contact us at: