Privacy Policy

1. Who we are

Zitrix Digital is the digital product division of ZitrixNet. The data controller responsible for the personal information described in this policy is:

2. Information we collect

We collect only the information we need to operate this website, deliver our products and support our customers. Depending on how you interact with us, this may include information you give us directly, information generated when you use our products, and technical information sent automatically by your browser or device.

This website does not include public registration forms, quote request forms or marketing sign-up forms.

3. Information customers provide

You may provide personal information when you:

• contact us by email, for example your name, email address and the content of your message;
• purchase a product, for example the email address and billing details you enter at checkout;
• use a product that lets you enter or upload content.

Please do not send us sensitive personal information unless it is necessary for your request.

4. Account information

Some products may require an account. In that case we process the information needed to create and manage the account, such as your name, email address, login credentials (stored in protected form, never in plain text), account settings and subscription status. The product page or the product itself explains whether an account is required.

5. Product usage information

When you use our products, we may process information about how the product is used, such as features used, content you create within the product, dates of access, and error reports. We use this information to provide the product, keep it secure, fix problems and improve it. Individual products may describe additional processing specific to them.

6. Technical information

When you visit this website, our servers and infrastructure providers automatically receive technical information such as your IP address, browser type, device and operating system, the pages requested, the referring page and the date and time of the request. This information is recorded in server logs used for security, abuse prevention and troubleshooting.

7. Cookies

The public pages of this website do not use advertising or tracking cookies. We only use storage that is strictly necessary for the website to work, for example security cookies that protect forms and the administration area. Our content delivery and security provider may set strictly necessary cookies to protect the website against automated abuse.

Individual products may use cookies or similar technologies needed to keep you signed in or remember your preferences. If a product uses non-essential cookies, it will inform you and ask for consent where required by law.

8. Analytics

This website currently does not use third-party analytics services, advertising pixels or session recording tools. If we introduce analytics in the future, we will update this policy and request consent where required by law.

9. Customer support

When you contact support, we use the information you share, such as your email address, order details and description of the issue, to answer your request, investigate problems and keep a record of the communication.

10. Purpose of processing

We process personal information to:

• provide, deliver and maintain the products you purchase or use;
• manage accounts, subscriptions and access to products;
• respond to support requests and communicate with you about your purchases;
• keep our website and products secure and prevent fraud and abuse;
• fix errors and improve our website and products;
• comply with legal, tax and accounting obligations and defend legal claims.

We process personal information on the basis of the performance of a contract with you, our legitimate interests in operating and securing our services, compliance with legal obligations, or your consent where the law requires it. We do not sell personal information.

11. Service providers

We share personal information only with providers that help us operate our website and products, and only to the extent needed for that purpose. These may include hosting and infrastructure providers, content delivery and security providers such as Cloudflare, email service providers, payment and Merchant of Record services such as Polar, app stores such as the Apple App Store and Google Play, and technology providers that power specific product features. We may also disclose information when required by law or to protect our rights, users or the public.

12. Payment processing

ZitrixNet does not collect or store payment card numbers. Payment information is processed by the relevant payment provider, Merchant of Record or app store. For purchases on this website we may receive limited transaction information, such as the product purchased, the amount, the order status and the customer’s email address. For purchases in our apps we may receive information needed to verify the purchase and provide access, such as transaction identifiers, the product or subscription purchased and its status. We use this information to deliver the product and provide support.

13. Polar, the App Store and Google Play

Eligible purchases on this website are processed by Polar, which acts as Merchant of Record for those transactions. Polar may manage checkout, payment processing, applicable taxes, receipts, subscriptions and refunds. Polar processes the personal information you provide at checkout under its own privacy policy, available at https://polar.sh/legal/privacy-policy.

Paid apps, memberships, subscriptions and in-app purchases in our iOS apps are processed by Apple through the App Store, and in our Android apps by Google through Google Play. Apple and Google process your account and payment information under their own privacy policies, available at https://www.apple.com/legal/privacy/ and https://policies.google.com/privacy. Apple and Google do not share your payment card details with us.

14. International data processing

ZITRIXNET SPA is based in Chile. Some of our service providers, including Polar, Apple, Google and our infrastructure providers, may process personal information in other countries, such as the United States, where data protection laws may differ from those in your country. When information is transferred internationally, we take reasonable steps so that it remains protected in accordance with this policy and applicable law.

15. Data retention

We keep personal information only for as long as needed for the purposes described in this policy: for example, while you have an account or active subscription, while needed to handle a support request, or for the period required by legal, tax and accounting obligations or to resolve disputes. Server logs are kept for a limited period for security and troubleshooting. When information is no longer needed, we delete or anonymize it.

16. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS), restricted administrative access and protected credentials. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

17. Your privacy rights

Subject to applicable law, including Chilean Law No. 19.628 on the Protection of Private Life and its amendments, and other data protection laws that may apply to you, you may have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• object to or request restriction of certain processing;
• request a copy of your information in a portable format, where applicable;
• withdraw consent at any time, where processing is based on consent.

To exercise these rights, write to [email protected]. We may need to verify your identity before responding. For information processed by Polar, Apple or Google in connection with payments, you may also contact them directly. You may also have the right to file a complaint with the competent data protection authority.

18. Children and minors

This website and our products are not directed to children, and we do not knowingly collect personal information from children. Purchases must be made by adults with legal capacity to enter into contracts. If you believe a child has provided us with personal information, please contact us and we will delete it.

19. Changes to this policy

We may update this Privacy Policy to reflect changes in our products, providers or legal requirements. The “Last updated” date at the top of this page shows when it was last changed. If changes are significant, we will provide a more visible notice on this website.

20. Contact information

For questions about this Privacy Policy or about your personal information, contact us at: